Privacy Policy

Client Care Services Australia

Website: https://www.clientcareservices.com.au

Last Updated: 18/06/25

At Client Care Services Australia (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and store your personal information.

1. Information We Collect

We may collect the following types of personal information:


  • Full name
  • Contact information (address, phone number, email)
  • Date of birth
  • Emergency contact details
  • Health or medical information (only where required and with consent)
  • Employment or referral history (if applicable)
  • Service-related information


We collect information directly from you, your authorised representatives, or third parties (e.g. healthcare providers or referral agencies) where applicable.

2. Why We Collect Your Information

We collect your personal information for purposes including:


  • Delivering client care and support services
  • Communicating with you or your authorised representative
  • Assessing eligibility for services or programs
  • Managing referrals and service requests
  • Meeting our legal and compliance obligations
  • Improving our services and website functionality

3. How We Use and Disclose Personal Information

Your personal information will be used only for the purpose for which it was collected or a directly related purpose. We may disclose your information to:


  • Government agencies, as required by law
  • Allied health professionals and medical practitioners (with consent)
  • Emergency services if necessary
  • Our service providers (e.g. IT, data storage, auditing) under confidentiality agreements


We do not sell, trade, or rent your personal information.

4. Data Storage and Security

We take all reasonable steps to protect your personal information from loss, misuse, unauthorised access, alteration, or disclosure. This includes secure electronic storage and restricted access to physical records.



If your personal information is no longer needed for any purpose, we will take reasonable steps to destroy or permanently de-identify it, unless required to retain it by law.

5. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate or outdated. To make a request, please contact us via the details below.

6. Use of Our Website

When you visit our website, we may collect information such as browser type, pages visited, and time spent on the site for analytical and security purposes. This may include cookies or tracking technologies, which you can manage through your browser settings.


Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

7. Complaints and Enquiries

If you have any concerns or wish to make a complaint about how we handle your personal information, please contact us. We take privacy complaints seriously and will investigate and respond promptly.

Contact Details

Client Care Services Australia

Email: info@clientcareservices.com.au 

Phone: 0452 222 273


If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.